Services A-Z (60)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Access to Existing Shared Drive (m, n, o...etc)

Request Access to Existing Shared Drives on the EHE Servers

Adobe Creative Cloud for EHE Student Worker

This form can be used to request a Creative Cloud license for an EHE student employee.

APL Applications

Service requests related to the APL Applications suite.

APL Reporting

APL Reporting and Data Management Service Requests

B

Box (BuckeyeBox)

Ohio State has teamed up with Box to offer faculty, staff and students an easy way to share and store files and folders online.

C

Computer and Peripheral Hardware Purchases

EHE OIT provides quotes for computer and all the peripheral hardware purchases such as monitors, printers, etc.

Computer Support

OIT provides technical support for all college-owned computers

Conference Call Support (Zoom and Skype)

Tier 1 support for video conferencing assistance with Zoom and Skype for Business

Content Writing and Editing

Web Services partners directly with EHE Communications to offer professional writing and editing services for digital platforms. Together, you, Web Services and Communications will work to produce deliverables that tell EHE’s story and the value the college provides to our audiences.

COVID-19 EHE Virtual Computer

A great solution for student employees who have their own laptop but need to access EHE/OSU files and resources to perform their duties

COVID-19 EHE Virtual Computer Lab

For EHE students requiring access to the RA329 and PAES 110 computer lab with approval from their faculty

COVID-19 Laptop Loans

Laptop Loans for Working Remote During the Pandemic

COVID-19 Research Lab Computer Remote Access

Are you a researcher that needs access to a specialized computer located in your research lab

D

Data Port Activation/Troubleshooting

OIT will assist with getting data ports activated, repaired or installed

Data/File Recovery

OIT maintains backups of all file servers and all data stored on shared networks. Deleted or lost files can be restored and previous versions of files can be restored as long as it is within the last 30 days

Digital Signage

The College of Education and Human Ecology supports the installation and maintenance for digital signage display. Designated persons along with OIT staff will have access to a cloud portal where they can create and update content for public display.

Distance Education Consultation

Consult with our team on teaching, learning, and pedagogy in the virtual classroom. Examine integration of technology and tools to support the learning experience.

E

EHE Administration Computer Life-cycle Replacement

EHE OIT provides funding for life-cycle replacement of computers for EHE Administration.

EHE Computer Lab Software Request

EHE OIT provides a variety of software for use in EHE managed computer labs. Upon request (pending approval and funding) we can add additional software packages to the computers in each lab.

EHE User Account Management

Note: This service only needs to be requested if HR does not show you as an EHE employee.

As an active employee of Ohio State University you have the ability to request an EHE account from OIT. This account can be used to access college resources, such as shared network locations or classroom podium computers

Event Posting Request - EHE Website (ehe.osu.edu/events)

Request that your college events be added to the main EHE site (ehe.osu.edu/events).

Event Posting Request - Portal Calendar (portal.ehe.osu.edu)

Request that your college events be added to the master college calendar on the EHE Portal (portal.ehe.osu.edu).

Existing Website Content Update Request

Do you have content on and existing website that needs to be updated? If do just provide us with some information and we can update the site for you. You can use this service to replace existing pictures, videos, text, post news articles, or update content on any of the websites that end in *.ehe.osu.edu

G

Graphic Design

EHE Marketing and Communications provides graphic design services for a variety of uses throughout the college. We can assist with newsletters, giving opportunity materials and also help create promotional materials for events.

I

Imaging & Deployment

Imaging and/or Deployment of computer Equipment

Infrastructure Services Incident/Outage

Internal service to documents anything related to the infrastructure managed by our Systems Administrators.

Instructional Design / Course Design

Partner with an Instructional Designer for online, hybrid and blended course development. We offer a range of services, from 1-on-1 design support to guided resources, templates, and workshops.

Instructional Videos

Partner with our team to create instructional or content videos in direct support of course instruction.

L

Learning Management System (LMS) Support - Academic Courses

Troubleshooting and Tier 2 technical support for EHE academic courses in learning management systems, including CarmenCanvas, Mediasite, BuckeyeLearn, and eLearning at EHE.

Local Administrator Rights

Do you have a justifiable need for administrator access to an EHE device? These are elevated access accounts that grant the ability to preform tasks beyond the normal user level.

M

Multimedia Production

Partner with the Academic Technology team to plan, produce, and deliver effective video, course graphics, and other educational multimedia! Multimedia can help welcome learners to a course, peak interests, explain complicated processes, allow for alternative representations and voice, and provide cues and feedback for progressing through learning. Interested in recording an introduction or lesson video? Want to create informative, animated GIFs? Desire custom graphics in your Canvas course, such as homepage, banners, icons, or other visualizations? Want to record a professional video to describe a concept or talk about a topic? We will work with you to develop the most effective options to fit your learning material, course setup, and instructional strategies. Additionally, we can also walkthrough the process and provide recommendations for multimedia development on your own computer from the comfort of your office or home.

N

New EHE File Share Request

Request a new place to store data on a EHE Network Server

New Employee Startup Equipment

EHE OIT provides quotes and can assist with device selection for new faculty and staff of EHE.

New Renovation / Furniture Request

If you are considering renovations to your space or would like to suggest an update to our facilities this is the first step in the process. You can also submit requests for new furniture. All requests are subject to approval, and cost share may be required.

New Space Assignment Request

Making new hires? Outgrowing your current space? Need to change offices? Submit a request to have EHE facilities see if we can coordinate a new space assignment for you or your team.

O

Office 365 (O365)

Microsoft’s Office 365 product suite allows the Ohio State community to collaborate, share, organize and improve upon the work we are doing together through one consistent experience.

Office Relocation for Computers and Peripherals

Provides assistance with disconnecting and reconnecting workstations and peripherals for an office relocation.

OneDrive for Business

The Ohio State University has expanded its services with Microsoft’s Office 365 platform to include OneDrive for Business, a cloud-based solution for storing, syncing and sharing files. (Note: This service will fully replace BuckeyBox by December 2021)

Online Event Planning and Support

Webinars and virtual events allow you to deliver content – stories, interviews, panels, lectures, interactive sessions – to an audience through an online platform such as Zoom. Utilize online events to connect with your target audience, engage participants in discussion and question-answer sessions with invited guests, interview experts in the field, deliver informative panel sessions virtually, and more! Work with us to register the event, get marketing support, and find technical resources and support.

P

Printing

Printer connectivity and support requests.

Publication Request

Do you have information to share? Submit your information to EHE communications and the team will get it to the appropriate distribution channel.

Q

QM11 Syllabus Review: Course Quality Assurance

A detailed, non-evaluative examination to help guide, inform, and influence the design of online course development. Based on Quality Matters standards.

Qualtrics Account Upgrade

OIT has partnered with Qualtrics, Inc. to make the Qualtrics Research Suite available to the EHE community. Training videos are available online and Qualtrics, Inc. provides all customer support.

R

Room Technology

Does room technology have an issue? Think a learning space’s technology needs an update? EHE’s Office of Information Technology implements and maintains technology in over 48 learning spaces across the college. We provide a range of functions, including room design, coordination of new technology installations, display and projectors, podium computers, wireless casting capabilities, room audio/visual systems, digital signage systems, project management and coordination with OSU Facilities and outside A/V contractors, and general troubleshooting and support of EHE’s classroom technologies.

S

Scarlet Canvas User Support

Technical support and troubleshooting for EHE’s courses in ScarletCanvas.

Security Consulting and Education

Security assessment, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.

Security Exceptions

Service to document and track IT Security Exceptions

Security Incident Response and Investigation

Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.

Security Policy and Compliance

Offerings relating to institutional policy or compliance guidelines and requirements. Includes support for audit processes.

Skype for Business Phone Request

Use this form to request the set up of a phone for Skype for Business.

Software Installation Support

OIT assistance with installing new software

Software Purchases and Licensing

Request purchase of software license or access to existing site-licensed software.

Software Support and Troubleshooting

OIT assistance with remediation of software issues.

Sponsored Guest Accounts

Sponsored Guest Accounts provide individuals without an EHE affiliation access to university resources for the purpose of conducting university business or engaging in non-credit educational activities. Resources include OSUwireless, Carmen, OSU email, BuckeyeBox, libraries*, etc.

Student Computer Labs

OIT operates several student computing labs that are sometimes also used as classrooms. These spaces have a large number of computers, with the intent of providing one computer per student in the room. Labs may be purpose built so be sure to check the room listing to find a lab that will suit your needs.

Surplus Technology Disposal

Have old, unused technology? OIT can facilitate the proper disposal of surplus technology. You’ll need a list of the assets and their locations prior to pick up. Contact the Service Desk to get started.

T

TK20 Support

In your journey to become the best educator possible, the Educator Preparation Unit utilizes an electronic portfolio with the Tk20 online assessment tool as the platform. Tk20 enables the educator programs to collect, monitor, and analyze your progress toward meeting state and national standards for licensure.

U

U.OSU Consultation

Are you interested in creating a website but not sure where to start? We are happy to sit down with you and walk you through creating a basic OSU/College branded site.

W

Web / Software Development Consultation

Catch all category for programming/web development requests

Website Error/Outage

If your website (ending in ehe.osu.edu) is not available (down) let us know and we'll get it routed to our engineers ASAP.