Adding a shared mailbox to your account in the Outlook desktop client

To add a shared mailbox to your Outlook desktop client in Windows:

  1. Open Outlook desktop client and navigate to: Outlook > file > account settings > account settings again > select your account and then click the 'Change' button.
  2. Click the 'More Settings' button in the box that pops up.
  3. Click on the 'Advanced' tab in the next box that comes up.
  4. In the 'Mailboxes' section of the window, click on the 'Add' button.
  5. Type in the email of the Organizational Account you want to add. It will look similar to this format:
  6. Select the appropriate mailbox in the box that come up and click 'OK'.
  7. Click ‘OK’, then click ‘Next’, then click ‘Done’.

You’ll see that your new shared mailbox will appear under your normal account’s inbox in Outlook in the left sidebar.

The shared mailbox’s calendar will show up in ‘My Calendar’ in the calendar part of Outlook.

Related OCIO Service Now article: How to Open Organizational Account using Outlook for Windows


Article ID: 136510
Fri 10/29/21 12:15 PM
Fri 10/29/21 12:15 PM